California Mental Health Services Authority

The California Mental Health Services Authority (CalMHSA), as the certifying entity, has implemented a comprehensive ethical violation complaints investigation process to address concerns raised against Certified Medi-Cal Peer Support Specialists (CMPSS). CalMHSA is committed to treating ethical violation complaints with the utmost seriousness and takes appropriate measures to conduct thorough investigations. It is important to note that investigations will solely focus on allegations that transpired while the professional held a certification issued by CalMHSA.

Complaints defined:
Certified Medi-Cal Peer Support Specialists (CMPSS). Allegations against a CMPSS for code of ethics violations.

Ethical violation complaints may be filed using the Online Complaint Form below or sent by mail to the California Mental Health Services Authority. Attn: Complaints Department, 1610 Arden Way, Suite 175, Sacramento, CA 95815, and must include:

  1. The full name, phone number, and e-mail address of the individual submitting the complaint.
  2. A clear statement explaining the nature of the complaint.
  3. Any relevant information related to complaint (documents, correspondence, or other evidence). 
Please note: Do not use this process for complaints related to the dissatisfaction of a service. Complaints related to service provision fall under the county behavioral health plan’s “Problem Resolution Process” and must be made directly with the program where the service was received.